FobGuard®

When car security matters most, we keep you on guard!

Store Guidelines

Defective/Damaged/Missing Merchandise


It is assumed that our customers open and inspect their packages once these are delivered. If your merchandise is damaged, defective or an item is missing, please notify us within 10 days of delivery. We will not entertain any claims after the 10 day period.

Please send us an email with attached pictures clearly indicating the defect or damage to your item. We will send you a replacement as soon as possible, subject to availability.

Replacement will be made for the original item. Cash refunds are not allowed.

We require that you notify us by email and await our confirmation email BEFORE returning damaged merchandise for replacement.

 

Cancellations & Returns


Please check shipping details and order contents carefully BEFORE proceeding to make payment. We are unable to edit nor cancel your order after payment has been confirmed.

If the item you want to return has shipped, you may return the merchandise within 30 days of receipt (shipping costs to be shouldered by customer). Please notify the Helpdesk before sending back the item/s.

DO NOT open packaging or remove labels from items to be returned. Items returned which are in an unsellable condition or are not in their original packaging will not be accepted.

We require that you notify us by email and await our confirmation email BEFORE sending back your purchase.

We offer 2 options for refunding payments:

(1) Cash refund (via Credit Card or PayPal) with the following deductions: shipping fees, US$5 administration fee and warehouse fees at US$4 per item

(2) Refund via store credit -- shipping costs deducted.

For returns, refunds are given AFTER item is received and quality-checked at the warehouse. DO NOT open packaging or remove labels from items to be returned. Items returned which are in an unsellable condition or are not in their original packaging will not be accepted.

If you want to request an order or pre-order cancellation, please contact the Helpdesk. We are, however, unable to guarantee that the cancellation will be effected before shipping as orders drop automatically into the warehouse every few hours.

We are a small boutique operation, and we do our best to answer emails at least once per business day however it is highly unlikely we will be able to take action on any order changes or cancellations if you change your mind. Please double check your order before making payment!

 

Lost Parcels


Within USA, parcels are received within 1 to 2 weeks. Sometimes, for shipments destined outside of the USA, packages have been known to take 5-6 weeks to arrive, particularly if they get caught up in customs.

For all non-tracked or limited-tracking purchases (this includes USPS First Class International or Royal Mail). Please note that this level of shipping costs much lower because it does not include insurance. Although missing parcels via this method of shipping occur rarely, there is a possibility of it. Choose this shipping level at your own risk.

For insured purchases (this includes USPS Express International, USPS Priority International, UPS, FedEx and Purolator), please wait 2 weeks after the expected arrival date before contacting us.

Lost claims must be made 40 days AFTER the shipping date. This is because the parcel may still be delivered within this time frame.

Replacement will be made for the original item. Cash refunds are not allowed.

For parcels shipped with limited tracking service and with no insurance (this includes USPS First Class Mail International), tracking information is not updated after the parcel leaves the ports. Please wait for 4 weeks after expected date of delivery before contacting us. We will do all we can possibly do to find your missing parcel but we do not replace uninsured items.

For items returned to us due to an incorrect shipping address, you have a choice of getting a refund or pay to have the item re-shipped to you. Both options will incur a US$4 per item fee to cover expenses charged by the fulfilment centre and an admin fee of US$5. Please double check that your order's shipping address is correct BEFORE completing payment!

NOTE for customers from the Netherlands: please check with your local post office (NL Post) when expecting a delivery as it seems that some parcels are to be collected from the postal office and are not delivered door to door. Your parcel is then returned to our warehouse when uncollected. When this happens, you have a choice of getting a refund or pay to have the item re-shipped to you. Both options will incur a US$4 per item fee to cover expenses charged by the fulfilment centre and an admin fee of US$5.